Common License Server Issues

Common License Server Issues

Wrong hostname in license file

The hostname in your license file must match the hostname of the computer on which you run the Reprise license manager. If not, the rlm.exe executable will print out a warning message indicating that the hostnames to not match:

Wrong hostname error message

and GAUSS will not be able to checkout a license from this license server. In the image above, the warning message indicates that the hostname of the computer is felix. However, printing out the license file with the Windows type command shows that the license file lists the hostname as other-PC.

Finding the hostname in your license file

>> Solution: To resolve this problem, you may manually change the hostname in the license file. However, be sure to use an editor that does not add any hidden characters such as Notepad or Notepad++. Microsoft Word and other document creation programs add hidden characters for formatting that will invalidate the license.

Wrong hostid in license file

The hostid in the floating network license must match the hostid of the license server machine. If the hostid does not match, you will see output like this:

Wrong hostid output

>> Solution: This will happen if the wrong hostid was included with the license request. In this case send a new license request with the correct hostid for your machine. The correct hostid is listed in the error message after we are: as seen highlighted in yellow above. This error will also come up if you try to start the Reprise license manager, rlm.exe, on one of the client machines. The Reprise license manager only needs to run on one computer, which you designate as the license server.

Another RLM process is already running

  • Port 5053 in use, waiting....
  • If another rlm.exe process is already running, you will get an error message that looks like this:

    Port in use

    >> Solution: You will need to stop that process before you can successfully start a new one.

    - Windows: End the rlm.exe process in the Windows Task Manager.

    - LINUX or MAC: In a terminal window, type the following to stop the rlm processes:

    Type: pgrep rlm
    > This will result in a list of the rlm processes that are running.

    Type: kill -9 jobnumber
    > This will terminate any rlm processes running

    Continue with Step #5 of Start the License Manager

  • (rlm) Port 5053 in use, waiting...
    (rlm) Cannot bind Web Server port 5054, exiting
  • >> Solution: Follow the instructions above under 'Port 5053 in use, waiting...

    Can't start a new RLM Service

    If you can't start an RLM Windows Service, you may need to start a terminal windows (Windows Command Prompt) with administrator privileges. Do the following steps:

    - Click on the Windows Start button
    - The Windows Command Prompt can be found under All Programs/Accessories
    - Right click on the Command Prompt icon
    - Select 'Run as Administrator'

    Service install failed. Error: Access to Service Control Manager denied

    If you receive the error message "Service install failed. Error: Access to Service Control Manager denied", your Reprise license manager process (rlm.exe) does not have adequate permissions to create a Windows Service on your system.

    >> Solution: To resolve this issue, please do the following:
    - Stop the Reprise license manager (rlm.exe) in your Task Manager.
    - Go to your Start menu or Accessories folder and locate the Command Prompt icon.
    - Right click the Command Prompt icon with your mouse and select "Run as Administrator".
    - Restart the RLM by typing: rlm.exe on Windows or rlm for Mac/Linux
    - To set up the RLM as a Windows Service, please click here

    Unable to Check Out License on Multi-User License

    Sometimes a user is unable to check out a license, even though the license file has been configured for multiple users.

    >> Solution: To resolve this issue, please do the following:
    - The Client License file has not been properly configured. For instructions on configuring the Client License, click here
    - Firewalls are in place that prevent access to the License Server. For instructions on working with firewalls, click here
    - The rlm has stopped and needs to be restarted. For instructions on starting the License Server, click here

    RLM Resources

    Click here for the Reprise License Manager Support for License Administrators and Users.

    Still Need Help?

    If you are not able to resolve this issue, please do the following to help us diagnose the issue:

    - Go to the Start License Server page
    - Follow each step under 'Setting up the License Server'
    - Take a screen shot of the output from each step
    - Submit a Support Ticket and attach the output for each step

    Next: Troubleshooting Client License Issues