Our annually renewable Support Plans provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS Platform or the GAUSS Engine.
- Technical support provided by Aptech's highly trained GAUSS experts provides peace of mind that your issues will be quickly resolved.
- Email and telephone access to Aptech's well-trained technical support team
- Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications
|Premier Support / PS ||New!Silver Premier Support & Maintenance / SPSM ||Best Value! Platinum Premier Support & Maintenance / PPSM |
|Technical Support ||6 Support Issues ||3 Support Issues with 72-hour Turn-around ||Unlimited and Priority Turn-around |
|Product Revisions and Bug Fixes: For products with the same version number ||X ||X ||X |
|Online Account: User account on Aptech's website for downloading product revisions and patches. ||X ||X ||X |
|Product Maintenance for GAUSS/GAUSS Engine: Includes FREE product upgrades || ||X ||X |
|Product Maintenance for In-house GAUSS Applications: Includes FREE product upgrades for owned in-house GAUSS Applications* || || ||X |
|Limited-time/Annual License: For off-site use (e.g., home, travelling, etc.) of applicable GAUSS or GAUSS Engine license ||1 License ||0 Licenses ||2 Licenses |
|Academic Users: Eligible for GAUSS in the Classroom ||Must be at the latest version of GAUSS to qualify ||Always eligible ||Always eligible |
|10% Discount: New or updated purchases of in-house GAUSS Applications || ||X ||X |
|Limited-time Discounts: New Aptech products ||X ||X ||X |
|Disaster Recovery Licenses: On applicable GAUSS or GAUSS Engine license (Floating Network Licenses only) || ||X ||X |