Our annually renewable Support Plans provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS Platform or the GAUSS Engine.* Must be at the latest shipping version to be covered by PPSM.
- Technical support provided by Aptech's highly trained GAUSS experts provides peace of mind that your issues will be quickly resolved.
- Email and telephone access to Aptech's well-trained technical support team
- Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications
|Premier Support / PS||New!Silver Premier Support & Maintenance / SPSM||Best Value! Platinum Premier Support & Maintenance / PPSM|
|Technical Support||6 Support Issues||3 Support Issues with 72-hour Turn-around||Unlimited and Priority Turn-around|
|Product Revisions and Bug Fixes: For products with the same version number||X||X||X|
|Online Account: User account on Aptech's website for downloading product revisions and patches.||X||X||X|
|Product Maintenance for GAUSS/GAUSS Engine: Includes FREE product upgrades||X||X|
|Product Maintenance for In-house GAUSS Applications: Includes FREE product upgrades for owned in-house GAUSS Applications*||X|
|Limited-time/Annual License: For off-site use (e.g., home, travelling, etc.) of applicable GAUSS or GAUSS Engine license||1 License||0 Licenses||2 Licenses|
|Academic Users: Eligible for GAUSS in the Classroom||Must be at the latest version of GAUSS to qualify||Always eligible||Always eligible|
|10% Discount: New or updated purchases of in-house GAUSS Applications||X||X|
|Limited-time Discounts: New Aptech products||X||X||X|
|Disaster Recovery Licenses: On applicable GAUSS or GAUSS Engine license (Floating Network Licenses only)||X||X|