Support Plans
Premier Support and Platinum Premier Support
Premier Support and Platinum Premier Support are annually renewable membership programs that provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS System or the GAUSS Engine.
Technical Support
- Priority technical support.
- Email and telephone access to Aptech's well-trained technical support team.
- Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications.
Requirements
Premier Support is available for the current version of GAUSS and two
versions back; Platinum Premier Support is available for the current
version of GAUSS only.
Product Comparison
Feature/Benefit
|
Premier Support |
Platinum Premier Support |
| Technical support |
X |
X |
| User account on Aptech's website for downloading product revisions and patches. |
X | X |
| Limited-time discounts on new products |
X | X |
| Laptop license for off-site use (e.g., home, traveling, etc.) of applicable GAUSS or GAUSS Engine license (Floating Network Licenses: 1 laptop license included. Additional laptop licenses available for an additional fee) | X | X |
| Disaster Recovery Licenses of applicable GAUSS or GAUSS Engine license (Floating Network Licenses only) | X | X |
| Significant discounts on updates to GAUSS or GAUSS Engine | X | |
| Upgrades to GAUSS or GAUSS Engine at no additional cost by download |
X | |
| Upgrades to all owned in-house GAUSS applications at no additional cost by download | X | |
