Support Plans

Support Plans

Premier Support and Platinum Premier Support

Premier Support and Platinum Premier Support are annually renewable membership programs that provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS System or the GAUSS Engine.

Technical Support

  • Priority technical support.
  • Email and telephone access to Aptech’s well-trained technical support team.
  • Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications.

Requirements

Premier Support is available for the current version of GAUSS and two
versions back; Platinum Premier Support is available for the current
version of GAUSS only.

Product Comparison

Feature/Benefit

Premier
Support
Platinum
Premier
Support

Technical support
X
X
User account on Aptech’s website for downloading product revisions and patches.
X X
Limited-time discounts on new products
X X
Laptop use of applicable GAUSS or GAUSS Engine license X X
Significant discounts on updates to GAUSS or GAUSS Engine X
Upgrades to GAUSS or GAUSS Engine at no additional cost by download
X
Upgrades to all owned in-house GAUSS applications at no additional cost by download X