Support Plans

Support Plans

Premier Support and Platinum Premier Support

Premier Support and Platinum Premier Support are annually renewable membership programs that provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS System or the GAUSS Engine.

Technical Support

  • Unlimited priority technical support
  • Email, telephone and FAX access to Aptech's well-trained technical support team
  • Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications

Product Comparison

Feature/Benefit

Premier
Support
Best Value! Platinum
Premier
Support

Technical support
X
X
FREE Product Upgrades to GAUSS or GAUSS Engine (Download Only)
X
FREE Product Upgrades to all owned in-house GAUSS applications (Download Only) X
Significant discounts on updates to GAUSS or GAUSS Engine X
10% discount on new purchases of in-house GAUSS Applications
X
Limited-time discounts on new Aptech products
X X
Limited-time/Annual license for off-site use (e.g., home, travelling, etc.) of applicable GAUSS or GAUSS Engine license 1 License 2 Licenses
User account on Aptech's website for downloading product revisions and patches.
X X
Disaster Recovery Licenses of applicable GAUSS or GAUSS Engine license (Floating Network Licenses only) X X