Premier Support/PS, Silver Premier Support & Maintenance/SPSM and Platinum Premier Support & Maintenance/PPSM are annually renewable Support Plans that provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS Platform or the GAUSS Engine.
Technical Support
- Technical support provided by Aptech's highly trained GAUSS experts provides peace of mind that your issues will be quickly resolved.
- Email, telephone and FAX access to Aptech's well-trained technical support team
- Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications
Product Comparison
Feature/Benefit
|
Premier
Support / PS |
New!Silver Premier
Support & Maintenance / SPSM |
Best Value! Platinum
Premier
Support & Maintenance / PPSM
|
| Technical Support
|
6 Support Issues
|
3 Support Issues with 72-hour Turn-around
|
Unlimited and Priority Turn-around |
| Product Revisions and Bug Fixes: For products with the same version number (download only)
|
X
|
X
|
X |
| Online Account: User account on Aptech's website for downloading product revisions and patches.
|
X |
X |
X
|
| Product Maintenance for GAUSS/GAUSS Engine: Includes FREE product upgrades (download Only)
|
|
X
|
X |
| Product Maintenance for In-house GAUSS Applications: Includes FREE product upgrades for owned in-house GAUSS Applications* (download Only) |
|
|
X |
| Limited-time/Annual License: For off-site use (e.g., home, travelling, etc.) of applicable GAUSS or GAUSS Engine license |
1 License |
0 Licenses |
2 Licenses |
| Academic Users: Eligible for GAUSS in the Classroom |
Must be at the latest version of GAUSS to qualify |
Always eligible |
Always eligible |
| 10% Discount: New or updated purchases of in-house GAUSS Applications
|
|
X |
X |
| Limited-time Discounts: New Aptech products
|
X |
X |
X |
| Disaster Recovery Licenses: On applicable GAUSS or GAUSS Engine license (Floating Network Licenses only) |
|
X |
X |
