Support Plans
Premier Support and Platinum Premier Support & Maintenance
Premier Support/PS and Platinum Premier Support & Maintenance/PPSM are annually renewable membership programs that provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS System or the GAUSS Engine.
Technical Support
- Unlimited priority technical support
- Email, telephone and FAX access to Aptech's well-trained technical support team
- Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications
Product Comparison
Feature/Benefit
|
Premier Support |
Best Value! Platinum Premier Support & Maintenance |
| Technical support |
X |
X |
| Product revisions and bug fixes: For products with the same version number (download only) |
X |
X |
| Online Account: User account on Aptech's website for downloading product revisions and patches. |
X | X |
| Product maintenance for GAUSS/GAUSS Engine: Includes FREE product upgrades (download Only) |
X | |
| Product maintenance for in-house GAUSS Applications: Includes FREE product upgrades for owned in-house GAUSS Applications* (download Only) | X | |
| Limited-time/Annual license: For off-site use (e.g., home, travelling, etc.) of applicable GAUSS or GAUSS Engine license | 1 License | 2 Licenses |
| Budget-friendly: 3-year-price guarantee |
X | |
| Academic users: Eligible for GAUSS in the Classroom | Must be at the latest version of GAUSS to qualify | Always eligible |
| 10% discount: New or updated purchases of in-house GAUSS Applications |
X | |
| Limited-time discounts: New Aptech products |
X | X |
| Disaster Recovery Licenses: On applicable GAUSS or GAUSS Engine license (Floating Network Licenses only) | X | X |
* Must be at the latest shipping version to be covered by PPSM.
