Support Plans

Support Plans

Premier Support and Platinum Premier Support & Maintenance

Premier Support/PS and Platinum Premier Support & Maintenance/PPSM are annually renewable membership programs that provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS System or the GAUSS Engine.

Technical Support

  • Unlimited priority technical support
  • Email, telephone and FAX access to Aptech's well-trained technical support team
  • Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications

Product Comparison

Feature/Benefit

Premier
Support
Best Value! Platinum
Premier
Support & Maintenance

Technical support
X
X
Product revisions and bug fixes: For products with the same version number (download only)
X
X
Online Account: User account on Aptech's website for downloading product revisions and patches.
X X
Product maintenance for GAUSS/GAUSS Engine: Includes FREE product upgrades (download Only)
X
Product maintenance for in-house GAUSS Applications: Includes FREE product upgrades for owned in-house GAUSS Applications* (download Only) X
Limited-time/Annual license: For off-site use (e.g., home, travelling, etc.) of applicable GAUSS or GAUSS Engine license 1 License 2 Licenses
Budget-friendly: 3-year-price guarantee
X
Academic users: Eligible for GAUSS in the Classroom Must be at the latest version of GAUSS to qualify Always eligible
10% discount: New or updated purchases of in-house GAUSS Applications
X
Limited-time discounts: New Aptech products
X X
Disaster Recovery Licenses: On applicable GAUSS or GAUSS Engine license (Floating Network Licenses only) X X

* Must be at the latest shipping version to be covered by PPSM.