This is a REQUEST for support. If you have current standard or Platinum Premier Support and you are listed in our database as an authorized contact for technical support, you will receive a confirmation email with an assigned service order number. You should receive a response from our support department in 48 hours. If you are not in our database or Premier Support is not current on your license, you will receive notification that we cannot process your support request.

When requesting support by Email, please include the following in the body of your email:

• your name
• your machine's OS (Windows XP, Linux SUSE, etc.)
• version and revision number of the GAUSS you are using
• GAUSS License ID - To find this, for Windows 32-bit, click on Help on the menu bar, then About GAUSS...; for all other platforms, at a GAUSS command prompt, type: sysstate(36,0)
• brief description of problem

This will assist us in helping you in the most timely mannor.

If you require further assistance, please contact us.

Premier Support Contract Download

Download page for users with an active standard or Platinum Premier Support contract.

GAUSS FAQ

Frequently asked questions about GAUSS and the GAUSS Application Modules.

GAUSS Section 508

View Aptech's Section 508 Voluntary Product Accessibility Template (VPAT) for the GAUSS family of products here. Section 508 of the Rehabilitation Act of 1973, as amended by Congress in the Workforce Investment Act of 1998, requires that electronic and information technology used by Federal agencies be accessible to people with disabilities.