Aptech Systems, Inc. Worldwide Headquarters
Mailing Address:
PO Box 250
Black Diamond, WA 98010 USAStreet Address:
30741 Third Avenue #160
Black Diamond, WA 98010 USAPhone: 360.886.7100
FAX: 360.886.8922Ready to Get Started?
For Pricing and Distribution
Industry Solutions
Products
Resources
Support
Training & Events
Want more guidance while learning about the full functionality of GAUSS and its capabilities? Get in touch for in-person training or browse additional references below.
Tutorials
Step-by-step, informative lessons for those who want to dive into GAUSS and achieve their goals, fast.
Have a Specific Question?
Get a real answer from a real person
- Need Support?
Q&A: Register and Login
Support Plans
Premier Support and Platinum Premier Support are annually renewable membership programs that provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS System or the GAUSS Engine.
User Forums
Join our community to see why our users are considered some of the most active and helpful in the industry!
Where to Buy
Available across the globe, you can have access to GAUSS no matter where you are.
Recent Tags
applications character vectors CMLMT covariance matrix dates dlibrary dllcall ECDF Editor error handling errors floating network GAUSS Engine Geometric mean graphics GUI hardware histogram hotkeys if statements installation Java API linux localization Matlab convert matlab translation matrices matrix initialization matrix manipulation Maxlik MaxLikMT Memory output pgraph graph PQG graphics RAM random numbers RedHat 6.1 simulation string functions strings threading threads loops Time Series writing dataRecent Questions
Features
Resources
Getting errors to load help file
I installed CAUSS 13 at my laptop and when I load it, I found an error such as
“Could not load help files from location “C://~”" and I couldn’t use help. Possibly My user name is not written in English language (it’s Korean, but I don’t know how to rename it. It doesn’t change. My window is Window 7 Home premium K – here “K” means Korean version)
How can I repair this?
1 Answer
The help files should be located in %APPDATA%/Aptech/gauss13/help. %APPDATA% is an environment variable that should resolve to C:\Users\username\AppData\Roaming on Windows 7. Please check to see if that folder exists. It should contain two files gauss.qhc and gauss.qch. If those files are present, it may be due to a problem with the Korean user name.
Try to create a new folder called ‘help’ maybe in C:\gauss13 or something. Next copy the gauss.qch and gauss.qhc files to this directory. Finally set an environment variable called GAUSS13_HELP to point to that directory. Here is a link that explains how to set environment variables on Windows 7. This should solve your problem.
