Aptech Systems, Inc. Worldwide Headquarters
Aptech Systems, Inc.
2250 East Germann Road, Suite #10
Chandler, AZ 85286
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Getting errors to load help file
I installed CAUSS 13 at my laptop and when I load it, I found an error such as
“Could not load help files from location “C://~”" and I couldn’t use help. Possibly My user name is not written in English language (it’s Korean, but I don’t know how to rename it. It doesn’t change. My window is Window 7 Home premium K – here “K” means Korean version)
How can I repair this?
The help files should be located in %APPDATA%/Aptech/gauss13/help. %APPDATA% is an environment variable that should resolve to C:\Users\username\AppData\Roaming on Windows 7. Please check to see if that folder exists. It should contain two files gauss.qhc and gauss.qch. If those files are present, it may be due to a problem with the Korean user name.
Try to create a new folder called ‘help’ maybe in C:\gauss13 or something. Next copy the gauss.qch and gauss.qhc files to this directory. Finally set an environment variable called GAUSS13_HELP to point to that directory. Here is a link that explains how to set environment variables on Windows 7. This should solve your problem.